At Ronjimmy, we understand the importance of timely and safe delivery of your purchases. We aim to ensure a smooth and satisfying shipping experience for all our customers globally. Once your order is placed, it will be processed within 1–3 business days. You will receive a confirmation email with tracking details once your order has shipped. We partner with reliable carriers to provide shipping services worldwide. Shipping timelines may vary depending on your location, but most orders arrive within 7–15 business days.
All shipping is handled with the utmost care to minimize the risk of damage or delay. Customers are encouraged to double-check their delivery details before placing an order to avoid shipping issues. Should you need to change your shipping address after placing an order, please contact us immediately at [email protected].
In the event that a product arrives damaged or is incorrect, customers must notify us within 7 days of receipt. To process an exchange, please send an email to our support team with your order number, reason for exchange, and photos of the product if applicable. Once approved, we will provide instructions for returning the item.
Please note that items must be returned unused, in their original packaging, and with all original tags attached. Customers are responsible for return shipping costs unless the product is defective or incorrectly shipped. Upon receipt and inspection of the returned item, we will process the exchange or issue store credit as per your preference.
Our priority is your satisfaction, and we are committed to resolving all issues promptly and fairly. Should you have any questions regarding our shipping or exchange policies, do not hesitate to reach out at [email protected].